Terms and Conditions

Terms and Conditions:

The (‘’ORTO DIRECT”) online grocery shopping website and/or mobile application ("ORTO”), is owned and operated by ORTO Direct LLC (the “Company”, ORTO DIRECT, “we”, “us” or “our”). These Orto Terms and Conditions (the “ORTO Terms”), and the ORTO Privacy Commitment govern your use of ORTO. Please review these Orto Terms carefully. By using ORTO, you accept and agree to be legally bound by these Orto Terms, the Term of Use and the Privacy Commitment.


ORTO delivery is only available for customers who are located in certain geographic areas as indicated on the ORTO Website. All customers are purchasing as end users and not for resale. Availability is determined using the address information you provide when registering for Orto and/or when booking a delivery.


We may modify or discontinue Orto from time to time in particular geographic areas in whole or in part. We reserve the right at any time(s) when we deem necessary to change or suspend Orto, or modify its terms and conditions (such as but not limited to delivery areas, store locations and time windows or other service elements) without prior notice to you.


Product availability, pricing and promotions may vary by location. placing your order on Ortodirect.com the most accurate pricing, promotions and product availability information will be displayed prior to check-out, once you are registered and sign-in to your Account and upon selection of delivery or location and your time slot.


In these Orto Terms, references to us contacting you refer to our reasonable efforts to contact you using the email associated with your order or by telephone to the telephone number associated with your order (“Contact”).


Ordering and Payment

All dollar amounts on Orto are in US dollars. We reserve the right to require a minimum order value (excluding any fees, charges and taxes) and we may, at any time and in our sole discretion, waive, change or vary by location, any minimum order requirements. We may, in our sole discretion, charge service fees for delivery, in either case such service fees will be displayed on Ortodirect.com as a “delivery fee”. The delivery fee may vary by location, or time slot but will be displayed on the booking page and confirmed at checkout when submitting your order on Ortodirect.com.


By completing the checkout and submitting an order through Orto, you are agreeing to pay, in full, the prices of the items selected (or any substitutions accepted by you) and all applicable charges (such as delivery fees, etc), taxes, by credit card or other permitted payment method. You authorize us to process payment of the applicable purchase price via the payment mechanism you select from the available choices, and you represent and warrant that you are authorized to use the applicable payment mechanism. If your payment method is by credit card and is rejected by the card issuer or processor, your order will not be filled, and we will have no obligation in respect of it.  


To complete an order, you may be required to provide certain additional information that is required to process your order. If you do not complete or improperly complete your order, it may not be accepted or acknowledged. We reserve the right to change the permitted methods of payment at any time.


You may cancel your order or modify the order within a 12-hour time frame by calling the Orto customer service line 856-205-1839 or emailing info@ortodirect.com


If an order is cancelled after the Cut-off Time, we reserve the right to charge a cancellation fee (which, if applicable, will be indicated prior to your finalizing your cancellation).


We may, in our sole discretion, accept or reject any order placed via OrtoDirect.com. All offerings on Orto are invitations to purchase and not offers to sell. Any online or email confirmation of receipt of an order after placement is an acknowledgement of receipt of the order but not an acceptance of the order. Subject to our cancellation rights as set out in these Orto Terms, your order is accepted when we dispatch the order to you.


We may, in our sole discretion, cancel an order you have placed on Orto after we have accepted it, in which case you will be Contacted. If we cancel your order, we will have no obligation to fulfill it nor will we otherwise be liable to you in respect of it, and you will have no obligation to pay for it. We may in some circumstances require additional information or verification before accepting or fulfilling an order, in which case you will be Contacted.


Subject to applicable laws, (a) purchase of products on Ortodirect.com is subject to availability and may not be available for purchase at your location. Items listed on Orto may not be available or in-stock at all times or may not be available at your location. If product(s) are not available, we will have no obligation to fulfill an order for those products and you will have no obligation to pay for them except where you have accepted a substitute; and (b) we reserve the right to change the products, prices and descriptions advertised or displayed through Orto, at any time without notice or liability to you, and to correct, at any time, any pricing errors. While we update Ortodirect.com regularly, prices, selection and availability, including the availability of promotional offers, may vary and are subject to change without notice. We are not responsible for any loss or damages arising from such updates or changes.


We seek to be accurate with respect to product images and descriptions, including ingredients and nutritional information, and product filters and segmentations on Orto but do not represent or warrant that these or other content are accurate, reliable, current, or complete. We reserve the right to correct any inaccuracies or typographical errors in the information available on Ortodirect.com and shall have no liability for any errors or omissions. Information may be changed or updated without notice and prices and availability of goods and services are also subject to change without notice.


We reserve the right, in our sole discretion, to limit quantities of items purchased per person, per household or per order or otherwise from time to time. We will make reasonable efforts to Contact you if such limits or prohibitions are applied to an order by you.


In cases where we custom-cut, or select variable weight items (such as certain meats or produce or other items priced by weight), the price you see on Orto is an estimated price range based on the expected weight of the items. The final price of these items will be based on the same price per weight indicated on Orto when you placed the items in your cart, but the final price is determined once we have prepared and weighed your order and will appear on the invoice at the time of the delivery or pickup. For such products, the price you pay is always based on the actual final weight of your products. If you are not satisfied with the final price and weight, you have the rights to remove the product from your order.


The version of these Orto Terms applicable to an order or other transaction by you via Ortodirect.com is the version in effect on the date and at the time you place your order, as made available on Orto at that time. Each time you place an order, you represent and warrant that you have accessed, read and accepted the then-applicable terms governing that order.