FAQ

FAQ

Where is Orto available?

We are currently available in select areas of Southern NJ. Please use our tool on the homepage to see if your zipcode is eligible for delivery.

Do I need to create an account to order online?

Yes. Creating an account with your basic information allows you to place an order, review your past orders, and reorder from past orders. You can browse our site without creating an account, but you will be prompted to create an account before you checkout.

Is there a minimum order amount?

Yes. The minimum order amount is $30 (excluding tax and delivery).

Can I change or cancel my order?

You may change or cancel your order within a certain time frame by calling our customer service line at: 856-205-1839. Our representative will let you know if you are eligible.

When will my credit card be charged?

When your order is placed.  If you have any issues please call our customer service line at: 856-205-1839

How do you make sure the products you provide are fresh?

To make sure you are receiving fresh produce, we partner closely with our farmers and carefully monitor the shelf life of all produce that comes to our warehouse.

If you have any concerns about your order please contact our customer service team at info@ortodirect.com or call 856-205-1839

Bag Return Process?

Orto packaging maintains the temperature and quality of your groceries until we deliver them.
 
Returning your bags is optional but encouraged. If you would like to exchange your bags, we ask that you place them in your desired delivery spot during your next delivery appointment. Bags will be retrieved during delivery.

How can I return my order?

If for any reason you are unhappy with your order, you can contact our customer service representative at 856-205-1839 or info@ortodirect.com.

We are happy to help!